Management Tips: Resolving conflict in the workplace
Unresolved conflict can cause many problems in the workplace. Some of the results include loss of productivity, the stifling of creativity, and the creation of barriers to cooperation and collaboration. It can also lead to resentment, withdrawal or factio
Developing effective conflict resolution skills is important, particularly for leaders. Good conflict resolution skills tends to lead to good employee retention, a healthier and safer working environment, higher productivity and a happier workforce. Queensland government research has found that up to 30% of a typical manager’s time is spent on dealing with disputes, so the better a manager is able to resolve conflict, the more time they...