Articles tagged under ‘Communication’

Articles 1 - 89 of 89

• Have you called your psychological injury claimants?

  Delaying contact with workers who’ve claimed for psychological injury can delay return to work. This article outlines why, how and when to make *that* call.

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• Can you ‘teach’ workers to be more emotionally resilient?

  You may know someone like this at work: optimistic and resilient, they appear to bounce through challenges drawing on an internal strength that helps them work through problems they encounter at work.

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• Speaking Up 4: When injured workers need to speak up

  Effective communication is particularly important when an injured worker is returning to work after injury.

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• Speaking Up 3: Staff speaking up

  As an employee, it's often seen as easier to keep quiet, but the reality is that you need to speak up.

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• Speaking Up 2: Employers enabling open communication

  Many employees tend to be wary of communicating openly in the workplace, so what can employers do to help them to open up?

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• Speaking Up 1: The Benefits of Open Communication

  Open communication in the workplace is sign of a positive workplace culture.

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• Disputes: The harm they can cause

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• Management Tips: Resolving conflict in the workplace

  Unresolved conflict can cause many problems in the workplace. Some of the results include loss of productivity, the stifling of creativity, and the creation of barriers to cooperation and collaboration. It can also lead to resentment, withdrawal or factio

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• Grief in the workplace: the death of a loved one

  Employees who have lost a loved one need support in the workplace. Grief is not a fast or easy process. Support from the workplace can make a major difference to those affected.

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• Webinar Recording: Workplace conflict - Early action at the coal face

  Conflict is best dealt with early, and by those involved.

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• Role Summary: Families

  Families and friends play a vital part in the recovery of injured workers. They provide emotional support as well as physical assistance.

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• Influence: Creating an environment of success

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• Influence: Language - a goldmine of potential

  What do you think of when you think of the words: injured worker, claimant, client, worker? Are your thoughts different? How does that impact return to work?

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• Influence: Six tips to reduce resistance and overcome objections

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• Influence: The gentle art of disagreeing

  Real influence is when you build from agreement, not from conflict; to align and lead rather than to try and overcome resistance.

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• Influence: Want better answers? Ask better questions

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• Influence: Stop talking! Four keys to listening

  To be heard is a powerful experience, and for your claimant it will make them feel safer, more secure and begin to trust.

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• Influence: Steps to instantly connect with the claimant

  Building immediate rapport in return to work can turn adversary into ally.

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• The art of influence in return to work

  Are the latest sales and marketing techniques an untapped resource in return to work?

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• Examining supervisor competencies and return to work

  Competencies supervisors need to affect positive RTW outcomes for workers suffering musculoskeletal conditions and mental health conditions.

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• Webinar recording: Telephonic support to facilitate return to work: what works, how, and when?

  A research review of telephone use for case management was released in the UK this year. Learn about the skills and resources required to be effective with telephonic case management.

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• Using telephonic case management for health interventions

  Evidence shows that picking up the phone improves RTW outcomes

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• Use of telephonic case management as a cost effective approach to improve RTW outcomes

  The features of telephonic case management that can improve RTW

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• What is telephonic case management?

  The evidence and benefits

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• Reducing disputes is child's play

  Remember when you were a child? A sibling or playmate did some harm to you. What did you do? A parent or teacher most likely gave you exactly what you needed.

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• Broken people from broken systems

  For many injured workers, the greatest challenge is not the extent of their injuries but the depth of their despair.

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• Case study: Catch more flies with honey than vinegar

  How can Return to Work professionals prevent suspicion and mistrust from derailing a claim?

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• Apologies go a long way in work injury

  Offering injured workers an apology is likely to decrease long-term claims and improve outcomes for all parties.

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• Recorded Webinar: Communicating with Doctors - GPs and Specialists

  This webinar explores how RTW Coordinators and Claims Managers can communicate effectively with treating practitioners to establish a cooperative relationship.

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• Doctor, patient, insurer: The impossible triangle

  An interview with psychiatrist Dr Joe Dunn on improving relationships with doctors, and some of the other complexities of the patient, doctor, insurer interaction.

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• The Value of Questions and Early Answers

  Gather round, I've got a story to tell - and it starts with a question...

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• SuperDoc: Serve up a good attitude

  Want positive results from your clients? Check your 'tude.

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• Case study: Tact and trust

  Are your innovative ideas constantly met with suspicion? This case study from cotton-milling industrial revolution Scotland looks at how tact builds trust - and what squanders it.

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• Learning from the Vet

  Getting in touch with connectedness

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• Down the rabbit hole...

  What can be done to prevent ordinary and extraordinary patients falling down the rabbit hole of workers' comp?

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• Don't keep doctors dancing in the dark

  Assisting difficult RTW is even harder when the treating practitioner doesn't have all the facts.

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• Superdoc (8) - Back pain and the 'fear avoidance model'

  Our Superhero Superdoc is back on back pain and the importance of not being afraid of it.

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• SuperDoc (5) - On partnerships with doctors

  Partnerships between doctors and the workplace are worth working on.

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• SuperDoc (4) - Communicating with doctors

  How to Communicate with Doctors (or Yakking with Quacks)

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• Surviving and thriving with difficult co-workers: An introduction

  In the first of a series of articles on how to effectively deal with difficult co-workers we take a look at the basics.

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• Surviving and thriving with difficult co-workers: The know-it-all

  Not all know-it-alls are created equal, some actually do know what they're talking about! We look at the different approaches you need to take to each.

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• Survivng and thriving with difficult co-workers: The bully

  In this instalment of 'surviving and thriving' we look at the office bully, and how victims can best manage the situation while more decisive action is sought.

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• Surviving and thriving with difficult co-workers: The yes person

  In this edition of 'surviving and thriving' we look at the problem worker who hides in plain sight, the Yes Person.

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• Surviving and thriving with difficult co-workers: The complainer

  In this edition of 'surviving and thriving' we look at 'the complainer'.

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• Litigation in workers' compensation disputes: how we can avoid it

  In the second part of our two-part series on the limitations of litigation in workers' compensation disuputes, we look at what employers can do to avoid it.

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• Communicating with doctors: the finer points

  Dr Robyn Horsley explains the issues when communicating with a treating doctor.

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• Ten tips for communicating with doctors

  Dr Robyn Horsley gives us ten tips for great communication with the treating doctor.

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• 'Me' not 'we': dealing with narcissism in the workplace

  We look at the impact of narcissism at work, methods of identification and effective ways to deal with it.

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• Who is going to tell them, you or me?

  Better ways of delivering bad news

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• You say it best when you say nothing at all: Effective listening

  Have you ever been told you are a poor listener? Maybe you have, but you weren't paying attention?!

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• Active listening eTool

  Don't just hear the words, listen to them. These five steps to becoming an active listener will help you build a better workplace.

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• Maintaining a mentally healthy workplace - 2

  Ingrid Ozols - founder and Director of the Mental Health at Work initiative - explains the importance of reading the signs of mental illness.

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• Troubled Employees

  What employers should know

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• Maintaining a mentally healthy workplace - 1

  Ingrid Ozols - founder and Director of the Mental Health at Work initiative - explains the importance of reading the signs of mental illness.

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• Communicating up

  Effective upwards communication is good for your career and can help you establish a best practice injury management system. How is it done?

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• White collar, blue collar

  Are you a RTW professional daunted by the prospect of working with a predominantly blue collar workforce? You're not alone. Here are ten tried and tested tips for building rapport.

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• Vintage empathy

  Paul Amos uses his personal experience of injury to great effect when dealing with injured workers at the Barossa Community Store.

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• Teaching WorkCover claimants to sell themselves

  In pain, low in confidence, and down at heart: it can be a hard slog to get back into the workforce. Here's the juice on helping people find a job.

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• Asking assertively

  Know what you want from people at work, but not how to get it? Learn how to talk the talk, and frame your requests assertively.

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• Styles of communication

  Passive. Aggressive. Assertive. How does your professional communication style affect your working life?

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• The patient's mouth

  Getting the information you need to facilitate RTW shouldn't be as painful as pulling teeth - you just need to ask the right questions...

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• Adventures in leadership

  Read Mary's guide to fearless RTW Coordination leadership, then take up our Choose Your Own Adventure Leadership Challenge!

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• Tongue-tied?

  Ten tips to loosen your tongue and ease your mind when that big presentation looms.

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• Let's get loud

  Taking ages to recover and return to regular duties after a workers' compensation claim? Make some noise!

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• Q&A CONFIDENTIALITY

  Shh! The low-down on confidentiality, return to work and workers' comp.

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• 8 tips for a great relationship - working with the claims manager

  We respond to a Return to Work Coordinator's query about resolving problems between employers and insurers.

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• Train for success

  Workers expect more from supervisors than supervisors are prepared to give - but training can build a RTW bridge!

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• Suspicious Minds

  Tips for supervisors who have their doubts about a worker's injury or compensation claim.

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• Communicating with "The System"

  Workers struggle to listen and be heard. How does this affect them?

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• Trouble communicating? Stop talking: Listen!

  A quick guide to the advantages and basic techniques of active listening.

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• Dealing with downsizing

  A quick guide to minimising negative impacts of downsizing on workers' comp claims and return to work.

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• RTW relationship hurdles 2: Doctors and employers

  Hurdling with a briefcase is tough, so why not dismantle RTW relationship barriers before they trip you up?

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• RTW relationship hurdles 1: Doctors and employers

  Part One - What are the barriers to good doctor / employer relationships?

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• How to recognise if you're "in the zone" at work

  Missing the zing in your step? Here's some help to refresh at work and steps to getting in the work groove.

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• I'm a RTW Coordinator and my work won't listen to me!

  What approaches can you take in the all-too-common situation of needing to convince others that good RTW is worth the effort?

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• Seeking: a doctor who talks and listens

  How to recognise doctors who are good communicators - and why it's in your interest to seek them out.

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• Conflict Cookie #3: Managing conflict

  It's a waste to sweep cookie crumbs under the carpet, and the same goes for conflict. Don't ignore workplace conflict: manage it.

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• CONFLICT COOKIE #2 Recognising conflict

  Recognising conflict BEFORE you trip over it is essential for managing successful return to work.

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• Conflict Cookie #1: What kinds of conflict happen in the workplace?

  Remember how your mum taught you to turn lemons into lemonade? In this series of bite-sized articles, we make cookies out of conflict!

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• Top ten tips for dealing with the Doc

  Is "bad medicine" delaying RTW at your organisation? Our latest top ten will help sweeten your relationship with medical practitioners...

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• Case Study: When return to work fails

  This case study looks at a young man with a long career ahead of him and the reasons he will probably never return to his job.

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• No need for negative nellies

  Words may not break bones like sticks and stones, but they can still do a lot of damage.

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• Too much talking? No such thing!

  Communication between GPs and occupational health professionals.

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• Motivation - Part Seven (b)

  The final article in the motivation series looks at the strategies and techniques of motivational interviewing.

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• Motivation - Part Seven (a)

  The penultimate article in the 'Motivation Series' looks at Motivational Interviewing and the positive effects it produces in the Return To Work process.

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• Dr Hari Dhir on doctor-patient communication (part 2)

  The second half of Dr Dhir's doctor-patient communication insights.

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• Doctor-patient communication: when it's good, everyone benefits (Part 1)

  The first half of RTW Matter's interview with Dr Hari Dhir.

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• The communication situation

  In an interview with communication consultant Sharon McGann we learn why communication is so important and how to do it better.

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• When return to work works best

  RTW Matters interviewed 57-year-old 'Sally', who went straight back to work after sustaining a shoulder injury. We learn what helped - and what didn't.

Archived Articles 1 - 4 of 4

• Lessons from Canada

  How the Ontario workers' compensation board is reducing its unfunded liabilities.

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• Silence speaks louder...

  A sad and sometimes sordid tale of how politics, depression and all too familiar organisational silence contributed to failed RTW.

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• DON'T follow the leader: Cranky pants Rudd illustrates the importance of a healthy work / life balance

  A little disrespect goes a long way. Our work-obsessed PM takes time out mid flight to illustrate why we all need to work, rest and play.

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• Towards a better WorkCover scheme in Victoria

  WorkCover improvements would benefit patients, practitioners, employers and the community.

Research 1 - 4 of 4

• Research short: Understanding who wants what

  Different RTW players have different objectives. Research suggests that this knowledge can help you reduce paperwork. Whaaat? Read on!

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• Powerful partnerships

  The evidence is in: when employers join workers on the RTW journey, the sky's the limit!

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• Learn to return

  A number of simple initiatives can have a positive impact on timely return to work and decrease costs.

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• Left behind in the RTW journey - Part 2

  Long term claimants commonly describe a system that is frustrating, does not consider their needs, and misses out on treating them as an individual.